Terms and Conditions

The following terms and conditions apply between you as a customer and Johanna Forsberg AB, the company’s legal name, when you make purchases in the webshop at www.johannaforsberg.se. For private customers, the Swedish Consumer Sales Act (Konsumentköplagen) and the Distance and Off-Premises Contracts Act (Distansavtalslagen) apply.

1.         General Terms

These general terms and conditions apply when you, as a consumer, place an order via www.johannaforsberg.se. The agreement is made between you and Johanna Forsberg AB, organization number 559104-5785. You must be at least 18 years old to place orders on the website.

All content on www.johannaforsberg.se, including text, images, and designs, is the property of Johanna Forsberg AB and may not be copied, reproduced, or used without written permission from the company.

2.         Payment Methods
In collaboration with Klarna, you can choose invoice payment, instalments, card payment, or direct bank payment. If you choose to pay by invoice, it will be sent to your email when your order is shipped. The invoice has a 14-day payment period, and no invoice fee is added.

More information and Klarna’s full terms can be found at klarna.com.

3.         Business Purchases
For corporate customers, the Swedish Sale of Goods Act (köplagen) applies.

4.         Discounts and Agreements
Follow me on Instagram for current discount codes and campaigns.
Enter your discount code at checkout. Please note that discount codes cannot be combined.

5.         Ordering
Klarna makes the checkout simple and flexible. When your order is received, an order confirmation will be sent to your email with information about the expected delivery.
If you need to change the delivery address, phone number, or have questions regarding your order, please contact me.

6.         Prices and VAT
All prices are stated in Swedish kronor (SEK).
VAT is included in all prices (25% for design objects and functional pieces, 12% for artworks).

7.         Delivery Time

Delivery time is normally 4–6 business days.
For customised or unique artworks, we agree on delivery time directly. This is normally 2–4 weeks.

If a product happens to be temporarily out of stock or if I am unable to ship your order within 4–5 business days, I will contact you.

8.         Shipping
All deliveries are sent with PostNord as “Skicka Lätt” or parcel service, meaning your order will be delivered to your nearest pickup point. You will receive a trackable parcel number and an SMS or email notification when your package is on its way.

Standard shipping in my shop ranges between SEK 59 and SEK 299.

9.         Returns & Right of Withdrawal

You may return an item within 14 days from receiving it, provided it is returned in its original condition. You may choose a full refund or an exchange for another piece from my collection. For private customers, the Swedish Distance Selling Act and Consumer Sales Act apply. You are responsible for the return shipping cost and for ensuring the item is not damaged during transport.

Refunds for items returned in perfect condition will be issued within 14 days from the day the returned item is received. The product must be in new condition. The right of withdrawal does not apply if the item has been used, damaged, or modified.

Please contact me before returning a product so I can help you find a suitable return method. Be sure to include your name and address inside the return package.

Returns & Right of Withdrawal – Custom Orders

Please note that the right of withdrawal does not apply to custom-made sculptures, as stated in applicable consumer legislation. To ensure that you feel secure in your purchase, I always send a photo for approval before shipping the artwork. If something is unexpectedly incorrect upon arrival, I will do everything I can to make sure you are fully satisfied.

 10.   Unclaimed Packages
You are responsible for providing a correct and complete delivery address.
If a package is returned due to an incorrect address or because it was not collected in time, you are responsible for paying the new shipping cost.
Unclaimed packages do not count as exercising your right of withdrawal.

11.   Transport Damage
If the package is damaged or opened upon delivery, notify PostNord immediately when receiving the parcel. They have ready-made forms for reporting transport damage, and I will assist you in the process.

 12.  Claims
We inspect all products before they are shipped to you. If the product is nonetheless damaged or incorrectly delivered upon arrival, we will, in accordance with applicable consumer protection laws, remedy the issue at no cost to you.

You must always contact us before returning a defective or incorrect product. Claims should be sent to art@johannaforsberg.se immediately after the defect has been discovered. Please include your name, address, email, order number, and a description of the defect.

If we are unable to remedy the defect or deliver an equivalent product, we will refund you for the defective product in accordance with applicable consumer protection laws. We cover return shipping costs for approved claims.

We reserve the right to deny a claim if it is determined that the product is not defective according to applicable consumer protection laws.

13.   Disputes
In the event of a dispute, I follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).

14.   Personal Data / Privacy Policy

By making a purchase from Johanna Forsberg AB at www.johannaforsberg.se, you accept our privacy policy and our handling of your personal data. We value your privacy and collect only the information necessary to process your order. To complete a purchase with us, we require your name, address, and phone number. This information is used solely by Johanna Forsberg AB and the parties involved in fulfilling your order, such as shipping companies or Klarna AB. We never sell or share information from our site with third parties without a legal basis.

Below is a summary of how we store and process your personal data in accordance with the General Data Protection Regulation (GDPR).

14.1 What is Personal Data?

Personal data is any information that can directly or indirectly identify a natural person.

14.2 What Data Do We Store?

To handle your order and respond to questions related to it (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis to process it, for example to fulfill the contract between us or to comply with a legal obligation, such as accounting regulations.

14.3 Legal Basis

When you make a purchase, your personal data is processed to fulfill the contract with you. Marketing, campaigns, and similar communications are sent only with your consent.

 14.4 Which Data Is Shared and For What Purpose?

14.4.1 Payment Provider

When a purchase is made, certain information is shared with our payment provider. The data shared includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number (personnummer) may also be shared with the payment provider. This information is used to complete the purchase and to protect all parties against fraud.

Our payment provider is Klarna AB.

14.4.2 Shipping Company

To deliver your order and fulfill our contract, specific information is shared with the shipping company. The data shared includes first name, last name, and delivery address. Email and/or mobile number may also be shared for shipment notifications.

We collaborate with PostNord and occasionally Schenker for shipping.

14.5 Right of Access

You have the right to obtain a copy of all information we hold about you. This information will be provided electronically in a readable format.

14.6 Right to Rectification

You have the right to request that we update incorrect information or complete incomplete information.

14.7 Right to Erasure (“Right to be Forgotten”)

You may request that your personal data be deleted at any time. There are a few exceptions to this right, such as when data must be retained to comply with a legal obligation (e.g., accounting requirements).

14.8 Data Controller

Johanna Forsberg AB is responsible for storing and processing personal data on this website and ensures that all GDPR rules are followed.

 14.9 How We Protect Your Personal Data

We use industry-standard measures such as SSL/TLS encryption and one-way hash algorithms to store, process, and communicate sensitive information, including personal data and passwords, securely. 

My Commitment to You
My goal is to ensure all customers feel happy and completely satisfied with their experience and their artwork.
If you have questions or need more information about purchases or returns, don’t hesitate to contact me — I’m here to help.

Email: art@johannaforsberg.se
Studio & Office: Johanna Forsberg AB, Grundsundavallen 103, 896 91 Husum, Sweden
Company Registration No: 559104-5785
‍
I respond to emails within 24 hours on weekdays.

‍

‍